ODR initiatives: Evaluation
Antoine Guilmain and Alexandre Thibeault, "ODR initiatives: Evaluation", Working Paper n°7, Laboratory of Cyberjustice, August 28th, 2013.
The Laboratory believes that online dispute resolution refers to the integration and use of technology in the process of dispute resolution, whether judicial or extrajudicial. This approach takes into account three specific criteria: the use of a software platform that provides an automated interface to go through all the steps of a procedure and to support the storage and management of evidence (1); the possibility for users to obtain, at any time, online technical assistance (2); and the presence of a network of neutral third parties which are recognized for their expertise in the field of law in question (3). Specifically, this approach refers to the electronic migration of the various alternative methods of conflict resolution, whether the negotiation, mediation or arbitration.
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